Totally Well Privacy Policy

When you visit and/or use this site, TotallyWell is committed to preserving your privacy and protecting your information. This Privacy Statement describes how we will use and safeguard your information.

How do we use your personal data?

Personal data is only gathered on this website with your prior agreement and is used to carry out the services contract. Your name, email address, and other pertinent information will be used to create a user account and enable us to deliver program services to you. Personal data will only be used to fulfil the program's specified aims and related activities, such as account administration, product fulfilment (i.e. gift cards, gift vouchers, eCodes, eGift Cards, eVouchers), order processing, and account messages. We reserve the right to amend this policy at any moment by updating this page. It is recommended that you review it on a regular basis to verify that you are informed of any changes and that they are acceptable to you. TotallyWell reserves the right to make changes to its Privacy Policy time to time and shall be under no obligation to inform the customers through any notification. You should then double-check this page to confirm that any modifications are acceptable to you. We may utilize the information we gather to improve our  services, and feature set. (Capabilities, Capacities) 

We will never disclose your personal information with any other third party unless we are required to do so by law.

What do we do with your data?

We may only use information about you for the purposes listed below.:

  • To register you on our website and manage the program's website and services;
  • For the purpose of assessing and analyzing services performance and reporting back to customers;  
  • To enable us to monitor, evaluate, and improve the products and services we provide; and
  • For the purpose of internal statistics user reporting

How do we go about gathering that information?

We will save your personal information for as long as you are registered with Totally Well

Who do we give your information to?

We shall not share any personal information data relating to you to other parties without your explicit authorization, as follows:

  • Where it is necessary to enable any of our staff, employees, agents, contractors, suppliers, or commercial partners to provide a service to us or perform a function on our behalf (including fulfilling orders for products or services, supplying products or services that we provide on behalf of clients, and as part of any program in which you are enrolled); or
  • If we believe that disclosing your information to other companies, financial institutions, or law enforcement authorities is necessary or desirable for the prevention or detection of fraud, or if we are required or authorised to do so by law.
  • Should the foregoing involve the transfer of your personal information to a country outside of the EU, or to a non-EU-approved country, we will put in place commercially reasonable safeguards with that third-party to protect your data to a level at least commensurate with that provided under the GDPR.

What rights do you have?

You have the following rights:

  • The right to be informed. This Privacy Statement satisfies those requirements.
  • The right to enter. You have the right to see the personal information we have on file for you.
  • The right to be corrected. You have the right to notify us of any changes to your personal information that are incorrect or incomplete.
  • The right to be forgotten. You have the right to request that personal data be deleted or removed if there is no compelling justification for its ongoing processing.
  • The ability to limit processing. You may request that we continue to keep your personal data but not process it further.
  • Data portability is a legal right.
  • The ability to object. You have the right to raise an objection to processing based on genuine interests; and

Direct Marketing

We may wish to provide you with information about new products, services, promotions and other information in which we think you may be interested. We may send you such information by email, postal mail, and telephone unless you have registered with the appropriate Preference Service (we would be grateful if you could let us know if this is the case). 


What are cookies?

A cookie is a little file that requests permission to be placed on the hard disc of your computer. When you accept, the file is uploaded, and the cookie gathers unique information that can be used to analyse online traffic, notify you when you visit a given site, or identify the selection of a specific product for redemption. Cookies enable online program to respond to you as a unique user. In general, this enables a web application to adjust its operations to your wants, preferences, and dislikes by acquiring and retaining information about your choices.

Our site solely utilises cookies to differentiate you from other users, to guarantee you are verified for access, and to provide service and shopping basket functions. We never use cookies for statistical purposes, we never analyse cookie data about web page traffic, and we never personalise our web sites based on user data stored in cookies. We only use cookies to collect information that is strictly essential for the operation of the Corporate Rewards website. The data is deleted from the system once it has been utilised and/or the session has expired.

Please rest assured that a cookie does not grant us access to your computer or any personal information about you. You have the option to accept or deny cookies. Most web browsers allow cookies by default, however you can typically change your browser settings to deny cookies if you prefer. Obviously, because the cookies we use are required for the provision of our service, declining our cookies may prohibit you from using our website.

When you visit a website, text files containing small quantities of information are downloaded to your device. The website that created the cookie can then retrieve it later to recover the information, for example, for use on another page.

Cookies that we use:


We use cookies to improve your experience on our website, for functionality, and for client reporting.

Cookies are utilised both before and after logging in, and the cookie has a life that is determined by system needs, after which it expires.


Other Websites' Links

Our website may contain connections to other websites of interest or to the websites of our Affinity Partners. However, if you utilise these links to leave our site, please keep in mind that we have no control over the other website. As a result, we cannot be held liable for the security or privacy of any information you supply when visiting other sites, and such sites are not covered by this privacy statement. You should proceed with care and review the privacy policy for the website in question.

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